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Dynamic Relationships |
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Staff Training |
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Work-life is a challenge, and that’s before you begin to take into account difficult behaviours of customers, personality differences amongst staff, and increasing stress levels showing themselves in impulsive communication meltdowns. More than ever, staff and management need comprehensive understanding of their own communication vulnerabilities, as well as fine-tuned communication skills to deal with specific situations most likely to affect staff well-being and customer satisfaction. This course places fundamental communication philosophies and skills into practical and realistic application in an interactive process. |
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Communication and Managing Conflict |
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There’s a big difference between ordinary customer service and Great customer service. In this one-day workshop you’ll explore the dynamics of communication with customers, and how to create small changes in your own communication techniques that have a big impact. Discover how you can get your customers returning, build long-lasting customer relationships and have your customers talking favourably to others expanding your business and its market credibility. |
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Customer Service Skills—Communication for Best Practice Customer Service |
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Don’t be fooled – stress is much more than the occasional headache or deadline. It’s a major contributor towards physical and emotional ill-health. A workshop designed to assist staff develop knowledge and understanding of the theories and practices of managing stress. Includes both professional and personal perspectives, hands-on practices, handouts and ideas-generation for simple stress-management changes to the work environment. |
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Managing Stress |
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Many people are working in roles where they may face surprise moments of people in personal crisis—perhaps they are sounding off, seeking advice or help, or just desperate for a listening ear. Without training, this can be a minefield and yet workers are faced with these situations every day. This workshop offers practical “dos and don’ts”, to give your workers greater confidence in handling such situations with respect, wisdom, boundaries and grace. |
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Counselling Skills For The Accidental Counsellor |
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Behaviours relating to Emotional and Social Intelligence such as skills for coping when under stress, or the ability to communicate clearly and calmly, are the kinds of traits essential for your staff to be able to operate as a cohesive and effective team. But in the pursuit of a quality résumé, these skills are often overlooked.
The following topics are available in various corporate training structures, from short and intense workshops during your annual conference, to comprehensive day-long training sessions. |
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Training with Heart and Humour |
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This workshop looks at the kinds of difficult people and situations you may encounter in your workplace role, including members of the public, clients, work colleagues, staff from other organisations and managers. Includes: What makes a person “difficult”?; Managing your responses; Fear of conflict; Assertiveness practices; Recognising some behaviour “games”; and learning how to handle certain types of behaviour. * Please note – this workshop does not give professional advice on behaviour management for specific disorders such as autism or bi-polar disorder. |
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Dealing With Difficult Behaviours |
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Emotional Intelligence is a highly valued trait, making you an asset in the workplace. Discover what emotional intelligence is all about, and learn some strategies that when practised, will enhance your communication skills making you a valuable team member. |
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Emotional Intelligence in the Workplace |
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Contact |
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This half-day training workshop focuses on prevention as the most effective method for keeping staff safe in the workplace. Explore intuition as a valid tool, discuss potential workplace threats and safety assessments, become aware of seduction, aggression and escalation, and learn a 5 step plan for responding to threat. |
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Personal Safety Awareness |
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Maintaining professional boundaries in worker/client relationships are about maintaining a professional balance between over-involvement and detachment. This half-day workshop explores professional ethics, differences in personal values and experience, and how to navigate workplace boundary dilemmas. |
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Professional Boundaries |